How can we help you?

You can easily create an account by clicking the 'Create Account' link at the bottom of the login page.

You can securely log in using either your registered email address.

Just click the 'Forgot password?' link above the password field on the login page, and follow instructions.

Yes, you can change your username in your Profile & Settings. However, for security purposes, you can only change it once every 30 days. Usernames must be unique.

You can request an email change in your Profile & Settings. We will send a verification link to your new address. Your email will only be updated once you click that link, after which you will need to log in again.

Yes, you can delete your account in your Profile & Settings by verifying your password. Please be aware that this action is permanent and cannot be undone. All your personal data will be removed.

All sessions happen directly on Tutordue via our built-in live video platform powered by LiveKit. Just join from your dashboard at the scheduled time.

We recommend a laptop or desktop with a camera and microphone for the best experience. A stable internet connection in a quiet environment is essential.

Students can use a mobile device, but a computer is preferred for using tools like the whiteboard. Tutors must use a laptop or desktop to ensure professional standards.

Our platform offers high-quality live audio and video through LiveKit, screen sharing for presenting slides or external tools, and whiteboard capabilities.

If a tutor doesn't show up within 30 minutes, the session is cancelled and funds are automatically refunded to your wallet. If you miss a session as a student, the tutor's time is compensated based on our cancellation policy.

These are specific tasks or homework help projects students can post for expert assistance.

You post a request with your requirements and deadline. Tutors bid or claim the gig. Once you accept a tutor, the payment is held in escrow until the solution is submitted and reviewed.

To submit an assignment request: 1) Go to the Dashboard and click 'Get Assignment Help'. 2) Click 'New Request' and fill in the details (the system will suggest a minimum offer). 3) Click 'Submit', upload your instruction files on the next page, and click 'Publish'.

Yes, you can request revisions if the submitted work doesn't meet your original specifications. Tutors are required to address these before funds are released from escrow.

Gigs must follow local institutional ethical guidelines, and the platform strictly prohibits any form of academic dishonesty.

We cover a wide array of categories, including Academic (Math, Science, History, Literature), Programming & Technology, Business, Language, Creative Arts, and Technical & Vocational subjects.

On the Dashboard, click 'My Library'. All purchased digital products, study bundles, and recorded sessions are stored there and available for immediate download once the PayChangu payment is confirmed.

Sales are generally final due to the instant nature of digital products. However, if a download is significantly misrepresented, you may open a dispute for a review and potential refund.

Supported payment methods are Airtel Money, TNM Mpamba, and Bank transfer.

When you pay for a session or gig via PayChangu, Tutordue holds the funds securely. The tutor is only credited once the service is delivered, ensuring your money is protected.

You can open a dispute immediately after a session ends. Under the platform guarantee, payment is held and only released once the service is confirmed as delivered. Our support team will review complaints and lesson logs to determine if a full or partial refund is warranted.

To apply: 1) Register for an account on the platform. 2) Submit your qualifications by uploading certificates or transcripts (applicants providing full transcripts have a higher chance of swift approval). 3) Wait for our review, which typically takes 2 to 3 business days.

Signing up, creating a profile, finding gigs, and listing classes is free. Tutordue charges a 23% commission on successful transactions to cover infrastructure, live video tools, and secure processing through PayChangu.

There is no limit to what you can earn. Your earnings depend entirely on your set prices, availability, and student ratings.

Tutor earnings are accumulated in your platform wallet. Withdrawals can be requested at any time and are processed via PayChangu mobile wallets: TNM Mpamba, or Airtel Money.